Cookie Policy

1. Introduction

This Cookie Policy explains how Flowpoint Analytics Ltd ("we", "us", or "our") uses cookies and similar technologies when you use the Flowpoint platform. Flowpoint Analytics Ltd is a company registered in England and Wales.

If you have any questions about this Cookie Policy, please contact us at office@flowpoint.ai.

2. What is a Cookie

A cookie is a small text file that is stored on your device (computer, tablet, or mobile) when you visit a website. Cookies allow websites to recognise your device and remember information about your visit, such as your preferences and settings.

There are two main types of cookies:

• Session cookies — Temporary cookies that are deleted when you close your browser. They are used to keep track of your activity during a single browsing session.
• Persistent cookies — Cookies that remain on your device for a set period of time or until you manually delete them. They are used to remember your preferences across multiple sessions.

3. How We Use Cookies

We use cookies on the Flowpoint platform for the following purposes:

Strictly Necessary Cookies

These cookies are essential for the operation of the Flowpoint platform. They enable core functionality such as page navigation, access to secure areas, and basic site features. The platform cannot function properly without these cookies.

Functionality Cookies

These cookies enable the platform to provide enhanced functionality and personalisation. They are used to remember your authentication state, language preferences, and other settings so that you do not need to re-enter them each time you visit.

Analytics Cookies

These cookies help us understand how visitors interact with the Flowpoint platform by collecting and reporting information about usage patterns. This data helps us improve the platform and provide a better user experience.

4. Specific Cookies We Use

The following cookies and storage items are used on the Flowpoint platform:

• accessToken — A persistent cookie with a duration of 30 days. Used to authenticate your session and keep you logged in to the platform.
• currentSiteId — A cookie used to remember your currently selected project within the platform, so that your project selection persists across page loads.
• flowpoint_metric_preference — A local storage item used to store your preferred metric display settings within the dashboard.

5. Cookie Management

Strictly necessary cookies are placed by default as they are required for the platform to function correctly. All other cookies require your consent before they are placed on your device.

You can manage your cookie preferences at any time. If you wish to change or withdraw your consent for non-essential cookies, please contact us at office@flowpoint.ai.

You can also control cookies through your browser settings. Most browsers allow you to view, manage, and delete cookies. Please note that disabling certain cookies may affect the functionality of the platform.

6. Tracking Script

When you integrate the Flowpoint tracking script on your website, the script may set cookies on the devices of your website visitors. These cookies are used to collect anonymised analytics data about how visitors interact with your website. As the website operator, you are responsible for informing your visitors about the use of these cookies in your own privacy and cookie policies.